As an app support team, pro-active monitoring is a nice service to provide. However, the AIMMS Cloud environment currently lacks features for this.
Our definition of pro-active monitoring: The app support team is alerted about an issue by some automated process before a user alerts the app support team, in an attempt to resolve the issue even before users notice.
Features that the AIMMS Cloud platform could have for this and our customers actually expect the platform to have:
- In the Cloud Portal, it is currently already possible to schedule tasks for automated calculations or checks. And using the code in the task procedure it is possible to influence the end state (success/fail) of a completed task.
It seems very natural to be able to define a list of e-mail addresses that will get an e-mail when a task fails. - Alternative, less natural because it is less integrated into the Cloud Portal and more configuration work by the app team: Every AIMMS Cloud environment could come with an e-mail service (e.g., SendGrid API key), just like it already comes with an ADLS account. It is then up to the app team to configure the e-mail sending using the SendGrid API and supplied API key.
