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Standardize link to latest version

  • 29 January 2021
  • 4 replies
  • 70 views

Userlevel 3

Hi all,

Every time we update our app, I get e-mails from users that they cannot enter the app and they send me a picture like the one below. We have tried to prevent this from happening by using the ‘latest’ tag option. All links in our information channels link to our app ending with the ‘/tag/latest’ such that they always end up at the right version of the app. But still I get a lot of these e-mails.

Mostly this is because, once people have entered the app, they bookmark it (or store the url) and use this bookmark later on. The problem is that once they bookmark it, the url has changed to the current version name and therefore the link doesn’t consist of this latest tag anymore. And thereby causing the problem of the picture below after a new update of the app. I always reply back that they should use the link with the latest tag in there, but as we have a lot of users, this keeps happening. It would be great if there could be a solution, such that my users don’t have be annoyed by the fact that they can’t enter and I don’t have to do this extra work of explaining every time.

I see two solutions of which I would prefer the first one, but also happy to hear other solutions!

  1. Make sure the app can be used with the /tag/latest in the url, such that it doesn’t change to the latest version name and people can still safely bookmark the link. Or something similar, just to make sure the URL is consistent over all versions.
  2. Add a message in the error message below, pointing out to users that they should try the link that consists of the /tag/latest

 

 

 


4 replies

Userlevel 6

Hi @Guus Kattenbelt 

That is certainly annoying. We will look at your suggestions of course. There is one thing you could do now: ask your users to bookmark the following:

 

 

Userlevel 3

Hi @Gertjan,

Thanks for the response. This is indeed what I ask them to do all the time, but not all seem to listen to me :wink:

Userlevel 6

Hello @Guus Kattenbelt 

I have checked in with the team and unfortunately this is not a simple change as the ‘latest’ option is just a reroute to the actual version where the version is part of the URL. As the browser bookmark feature does not know anything about ‘latest’, this then of course generates the problem of being unable to bookmark it as such.


Changing this would require an extensive restructure of how we publish apps and would then also create possible other conflicts regarding caching of apps. Hence, for now, we unfortunately won’t take it on; however, we sure keep it in mind towards the future because also we do not find this ideal. This does mean your users would have to be more exact when bookmarking their Apps (eg changing their bookmark) to prevent issues later on.  My apologies for not being able to help you at this time!
 

 

 

Userlevel 3

Hello @Guus Kattenbelt 

I have checked in with the team and unfortunately this is not a simple change as the ‘latest’ option is just a reroute to the actual version where the version is part of the URL. As the browser bookmark feature does not know anything about ‘latest’, this then of course generates the problem of being unable to bookmark it as such.


Changing this would require an extensive restructure of how we publish apps and would then also create possible other conflicts regarding caching of apps. Hence, for now, we unfortunately won’t take it on; however, we sure keep it in mind towards the future because also we do not find this ideal. This does mean your users would have to be more exact when bookmarking their Apps (eg changing their bookmark) to prevent issues later on.  My apologies for not being able to help you at this time!
 

 

 

That is unfortunate, but thanks for the feedback @Gertjan!

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